VoiceMail

ITPRO Voice Mail

Operator Highly scalable, carrier-grade solution supporting multi-million subscribers Open solution with standard protocols and APIs for rapid system integration with best of breed solutions Customer Flexible Voicemail access from Phone, e-mail, etc. Reach ability with Multi-device Message Notification Flexibility with Multi-device Message Retrieval Service personalization with Web-based End-user Control Voicemail is an important telephony application that has been widely adopted by residential consumers and business enterprises, since people need to stay in touch even when they're not available, that is why Voicemail has become an expected service by subscribers so they can receive and retrieve their messages at anytime and from anywhere. Product description ITPRO Voicemail allows the service provider to evolve and distinguish itself from the crowd. Its advanced services are designed to accelerate adoption of new products and bridge the subscriber from the traditional voicemail to exciting revenue generating applications. ITPRO Voicemail offers a full range of features and functionality that includes multiple subscriber and caller features as well as flexible message management and notification options. System Capabilities Standard features include telephone answering, mailbox message delivery services and notification services (including SMS notification). Enhanced features include automated attendant, fax services, fax messaging, information services, voice to email, ASR and conferencing Ability to record message, message review, re-record message, mark as certified or private and place a date and time stamp on message. O&M  Can be operated locally or from a remote dialup, LAN or Internet connection. Bulk Voicemail provisioning interface. Statistics and Reports with Operational Measurements for traffic/usage Message Of The Day can be set by administrator. Service Billing with Additional charge based on extra storage usage. Configuration  Message length control and multiple personal greetings per mailbox. Allows provisioning of multiple subscribers at the same time. Different greeting messages during the day versus the night. Ability to create mailboxes and select the line interface and protocol with unlimited storage.

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Ring Back Tone

ITPRO CRBT Operator Operator can offer a service available to all existing handsets wireless and wireline Quick return on investment: by far a guaranteed and quick return on the initial investment of the equipment needed to operate this service Revenue by monthly flat rate or setup charge rate Revenue by charge for every change in the Ring Back Tone service Mobile operator can operate a rich set of content management functions Growing list of Solution Partnerships and Deployments making an ideal partner for ring back service application vendors Music industry can be charged when promoting new songs Customers Allows subscribers play their favorite tune or phrase to incoming callers instead of hearing the familiar "ring" tone when calling someone These services are available with a simple GSM handset Users can record a message for their callers to hear instead of the ring back tone Teenagers: fun possibilities to personalize the subscription and entertain incoming call parties with such as tones, sounds or jokes Companies: plays company information or advertisements Expresses subscribers' individuality through their phones Selects a ring back tone from a wide range of audio content choice
				Ring Back Tone System enables users to select a melody or record a short greeting that the caller will hear. Instead of listening to the familiar "ring" tone when calling someone, Ring Back Tone (RBT) lets subscribers play their favorite tune, sound, jingle, or phrase to incoming callers. This service works with any mobile terminal unlike ring tone services that need to be stored in specific mobile terminals. Specific melodies can be designated according to time of day, date, caller's number or caller's number group. A pre-recorded message can also be played as well. An user can send a selected melody to another user as a gift. Product description An important distinction between ring back tones and other services is that this network-based solution is independent of both handset and Subscriber Identity Modules (SIMs). Users are not required to have the newest phone or a specific brand of phone. Therefore, operators have the flexibility to offer personalized ring back services to all types of subscribers (i.e., postpaid or prepaid, fixed or mobile). Service providers can generate revenue from service management, using a wealth of existing subscriber data. Ring back tones are already popular in several market segments. Penetration rates among cellular phone customers in the market segment share reached 40%. This revenue increase came from: New subscription fees, as customers migrated to the provider with the most avant-garde technology. Higher average connect time, as the user experience was enriched. Incremental download fees associated with service acquisition.

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MissedCallAlert

Missed Calls Alert System Operator New Revenue Streams allowing Service Provider to either select a subscription based model or non-subscription based business model (revenue generated due to the calls returned due to MCA). On the average, more than 40 % calls attempts are missed - getting this information across to subscribers can help in converting a large part of this into revenue. Operators currently use voice Mail, but being a premium service is not used by majority of subscribers. Voice Mail also hogs a lot of voice channels, where Missed Call Alert is a much lighter solution. Can complement voice mail to provide an effective system for accessing all information pertaining to missed call attempt. While roaming many times you do not get the CLI, with MCA service the subscriber is assured of getting the CLI all the time. Due to innovative solution does not increase the submit/cancel etc traffic on the SMSC and delivers the SMS message only when the subscriber switches on the phone, comes back into coverage etc. Improves customer experience. Subscribers Receive multiple missed call information into a single SMS messages (limited by 160 characters, beyond which multiple SMS messages are received). Out-roamers can save on long distance charges incurred in calling back home to access voice mail. MCA helps in consolidating missed call information for out roamers and provides concise information of all phone calls attempted to them. Eliminates the uncertainty of not knowing when to call through the Availability Alert. Reduces the frustration of unanswered or incomplete calls. Allows Subscriber to identify important calls. Easy to Use One-Touch Call Back Facility Pre-paid users with zero balance can still stay in touch with their callers.
				Everyday operators lose lots of calls because they cannot be completed. Missed Call Alert ensures that the subscriber does not miss any more calls even when the phone is switched off or out of coverage area by sending an SMS notification. MCA gives the subscribers a huge comfort zone of control over when they can be reached without worrying about missed calls. It is designed for mobile users who do not want to miss any important or urgent calls because: their mobile phone is switched off (e.g. during important meetings, on a flight, etc.) their mobile phone is out of battery they are out of mobile network coverage in certain remote areas they are busy (talking on the phone, no call waiting, etc.) Frequently, the caller will not leave a message generating no revenue to the operator. MCA service application keeps a record of non attended calls and once the phone is again accessible by the network a call summary will alert the subscriber of missed call through SMS. The MCA notification details the time, calling party number and/or name, and number of attempts for each missed call. At a glance the subscriber can quickly review the list, the selectively call back any of the callers. Out roamers can save on long distance charges incurred in calling back home to access voice mail.

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WelcomeSMS

ITPRO WelcomeSMS System

Operator Increased use of other roaming services Enables effective marketing programs aimed at specific roamers Provides immediate incentive to roamers to select network Analyzing roamer information as the system captures important roamer statistics Aiding roamers by providing local information for the inbound roamer Messages to outbound roamers can help keep revenues within the group properties Customer Receives personalized promotion service Messages in customer mother tongue WelcomeSMS is a combined signaling monitoring and SMS delivery product that empowers mobile operators with a reliable and manageable platform that enables mobile operators to send a range of targeted and personalized SMS messages to inbound and outbound roaming subscribers. The messages can be personalized based on a broad range of criterion including the foreign network, the customer's native language, the time the last message was sent, usage on the network, next network latched onto, and so on. Product description IITPRO's WelcomeSMS enables mobile operator to reach out in-roamers on a network proactively to induce greater preference for this network. In-roaming traffic represents a big chunk of Roaming revenues. Making a network the preferred network for in-roamers helps to capture a larger share of the in-coming traffic. Induced Network preference will result in enhanced roaming revenues. WelcomeSMS is a personalized promotion service, featuring native language text and specific references (such as short codes) from a visitor's operator and country. Operators can also customize delivery to change message content and type for consecutive registrations, location updates, specific times or dates. Intelligent logic ensures appropriate delivery rate and content to avoid message overload. System can promote new services directly to the user. Powerful messaging capabilities include targeted messages to specific market segments (e.g., prepaid or business users) as well as to specific locations in the network (inbound and outbound) using location-based sensitivity.

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Products

ITPRO develops a rich set of solutions and products focus in the telecom industry.

Solutions			Messaging			Voice			Vas
MOBILE Welcome Roamers SMS Missed Call Alert Ring Back Tones Voice Mail			USSD USSD Gateway USSD CallBack SMS SMS Gateway SMSC SMS Broadcasting SMPP Server with MT SMPP Concentrator			SYSTEMS IVR ContactCenter Conferences SOHO IP-PBX IP Phone			1900 1900 Systems Background Music Custom R&D Our offering

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Technologies

OTP - The technology from Ericsson

The open telecom platform (OTP) is a development system platform for building telecommunications applications, and a control system platform for running them. The platform, whose aim is to reduce time to market, enables designers to build – from standard, commercially available computer platforms – a highly-productive development environment that is based on the programming language Erlang.

Description

The open telecom platform is a development system platform for building, and a control system platform for running, telecommunications applications. However, the OTP is not a monolithic platform, but is made up of sets of tools and building blocks, which include:

Erlang: a programming language complete with compiler, debugger, and other development tools. SASL: systems architecture support libraries (SASL) contain functions for building fault-tolerant distributed applications. Mnesia – a real-time fault-tolerant distributed database management system (DBMS). The Erlang run-time system. Sourced programs. Standard, commercially available operating systems. Computer hardware. Programming in Erlang shortens development time and provides support for designing robust distributed real-time applications, however the OTP offers different ways of integrating applications written in C into applications written in Erlang or in mixed programming languages.

OTP Overview

The open telecom platform (OTP) enables designers to build and run telecommunications applications on a broad range of standard, commercially available hardware and software platforms. The OTP also allows designers who program in C, C++, Java and other languages to integrate sourced components - protocol stacks, APIs, I/O units and drivers - into their applications.
The OTP comes with an exhaustive collection of tools and building blocks and meets all basic telecommunications requirements. It has a real-time distributed control system that is fault-tolerant, and that can handle software upgrades while it is running. In addition, the OTP can easily be ported to several different commercial operating systems.

Why Erlang? – Erlang Highligths

• Declarative
  It is a functional programming language with high abstraction level, pattern matching and concise readable programs.

• Concurrency
  Erlang has extremely lightweight processes whose memory requirements can vary dynamically. Processes have no shared memory and communicate by asynchronous message passing. Erlang supports applications with very large numbers of concurrent processes. No requirements for concurrency are placed on the host operating system.

• Soft real-time
  Erlang supports programming "soft" real-time systems, which require response times in the order of milliseconds. Long garbage collection delays in such systems are unacceptable, so Erlang uses incremental garbage collection techniques.

• Robustness
  Erlang has various error detection primitives which can be used to structure fault-tolerant systems. For example, processes can monitor the status and activities of other processes, even if these processes are executing on other nodes. Processes in a distributed system can be configured to fail-over to other nodes in case of failures and automatically migrate back to recovered nodes.

• Distribution
  Erlang is designed to be run in a distributed environment. An Erlang virtual machine is called an Erlang node. A distributed Erlang system is a network of Erlang nodes (typically one per processor). An Erlang node can create parallel processes running on other nodes, which perhaps use other operating systems. Processes residing on different nodes communicate in exactly the same way as processes residing on the same node.

• Hot code loading
  Many systems cannot be stopped for software maintenance. Erlang allows program code to be changed in a running system. Old code can be phased out and replaced by new code. During the transition, both old code and new code can coexist. It is thus possible to install bug fixes and upgrades in a running system without disturbing its operation.

• Incremental code loading
  Users can control in detail how code is loaded. In embedded systems, all code is usually loaded at boot time. In development systems, code is loaded when it is needed, even when the system is running. If testing uncovers bugs, only the buggy code need be replaced.

• External interfaces
  Erlang processes communicate with the outside world using the same message passing mechanism as used between Erlang processes. This mechanism is used for communication with the host operating system and for interaction with programs written in other languages. If required for reasons of efficiency, a special version of this concept allows e.g. C programs to be directly linked into the Erlang runtime system.

• Portability
  It supports heterogeneous networks as Erlang runs on any UNIX, Windows, VxWorks and other operative systems.

Learn more about Erlang on http://www.erlang.org

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Introduction

ITPRO is a system provider which focuses in Mobile VAS Solutions. Our solutions increases ARPU by offering services to all operator's customers, even roamers in other networks being an ideal complementary interface to existing services already running.

Our products' architecture provides great flexibility and overall development and deployment of services at lower costs, all of them in fully redundant configurations and fully customizable. ITPRO products range from a full featured product, i.e Color Ring Back Tone, to small modules as SMPP servers for SMS traffic offloading. They also can be personalized and set up for ensuring the complete fulfil of the client needs.

With strong experienced R&D staffs, our platforms are based on the most recent technologies, guaranteeing the efficiency and performance of all our products. We provide a wide range of innovative, scalable and flexible solutions, based in open standards with a high integration level with external applications (ours or third party).

Please take a tour to visit our Products and Solutions to see what we can do for you.

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